Customer Intimacy – What is it About Our Product?
When we are looking to increase customer satisfaction and loyalty through customer intimacy, it again boils down to asking questions of your customers. You know you have a good quality product. You...
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Relationship Marketing Improves the Customer Experience and Profits
Relationships are the Key to Customer Loyalty and Satisfaction It’s all about the relationship. Your product and service don’t really factor into the decision making process of your potential...
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Hampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer...
Small Gestures Build Customer Intimacy Hampton Inn Reaches Out Personally I noticed today on the the TripAdvisor Site that there were some reviews for the Hampton Inn in Manhattan/Times Square in New...
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Lego Connects More Than Blocks – It Connects People Through Excellent...
Connecting with customers is essential to customer loyalty and satisfaction. It takes a special company, and a special representative, to really make that connection one that makes the news and...
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Embrace Your Customers as Partners… REALLY!!!
There is so much press out there right now in the business communities advising you not to have the mindset of “Partnering” with your customers, it’s really driving me nuts! You SHOULD Be Your...
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In Customer Relationships, Complacency is a Profit Killer
We Were Good at Dating, But Terrible at the Marriage Part. They Left Us For Someone Else. No, this isn’t part of a marriage counseling session or a relationship reality show, but it is the reality...
View ArticleCustomer Intimacy – What is it About Our Product?
When we are looking to increase customer satisfaction and loyalty through customer intimacy, it again boils down to asking questions … Read MoreCustomer Intimacy – What is it About Our Product? The...
View ArticleRelationship Marketing Improves the Customer Experience and Profits
It’s all about the relationship. Your product and service don’t really factor into the decision making process of your potential … Read MoreRelationship Marketing Improves the Customer Experience and...
View ArticleHampton Inn Personally Reaches Out to Customer Reviews to Strengthen Customer...
Small Gestures Build Customer Intimacy I noticed today on the the TripAdvisor Site that there were some reviews for the … Read MoreHampton Inn Personally Reaches Out to Customer Reviews to Strengthen...
View ArticleLego Connects More Than Blocks – It Connects People Through Excellent...
Connecting with customers is essential to customer loyalty and satisfaction. It takes a special company, and a special representative, to … Read MoreLego Connects More Than Blocks – It Connects People...
View ArticleEmbrace Your Customers as Partners… REALLY!!!
There is so much press out there right now in the business communities advising you not to have the mindset … Read MoreEmbrace Your Customers as Partners… REALLY!!! The post Embrace Your Customers as...
View ArticleIn Customer Relationships, Complacency is a Profit Killer
We Were Good at Dating, But Terrible at the Marriage Part. They Left Us For Someone Else. No, this isn’t … Read MoreIn Customer Relationships, Complacency is a Profit Killer The post In Customer...
View ArticleEpisode 011 – Using Empathy to Build HUMAN CX Relationships
Shownotes… Unless we understand empathy, it’s expression will always seem as “a mask” and not genuine. Lifeless, automated, and robotic … Read MoreEpisode 011 – Using Empathy to Build HUMAN CX...
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